Client Services Agent

Job Description

Job title: Client Services Agent

Company: Government of Yukon

Job description: This posting is to fill three (3) permanent positions.Join Our Team at the Department of Highways and Public Works!Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the necessary structure that makes life in Yukon possible. Together, we are committed to uphold the values of safety, innovation, teamwork, and leadership in our everyday work.We are currently seeking a talented individual to join our Transportation team. This position is the key public representative of the Motor Vehicles unit, which has the regulatory authority under the Motor Vehicles Act to issue driver licenses, GIC’s, vehicle registrations, various permits, and to apply sanctions to driver licenses and to cancel vehicle registrations. This position provides key services that impact upon the identity, mobility, independence, and safety of the vast majority of Yukon citizens, as well as citizens from other jurisdictions and countries.For more information on what we offer, terms and conditions of employment, how to apply, and tips on how to prepare and submit your resume, please visit:Essential QualificationsPlease submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

• Considerable experience providing customer service in a high traffic/high volume regulatory environment
• Experience working within legislation and policy frameworks to carryout effective customer service delivery
• Experience performing duties related to registration, licensing and/or permitting preferably within government or large organization
• Experience handling financial transactions (debit/credit card, cash) and reconciling cash
• Bilingual would be considered an asset

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.Desired knowledge, skills and suitabilityThe ideal candidate will possess these qualifications, skills and knowledge, but also demonstrate suitability for the role and organizational culture. Key competencies for success in this role include:

• Modelling Interpersonal Skills and Personal Responsibility
• Taking Action and Achieving Results
• Demonstrating Client Focus
• Promoting Common Values and Ethics

Additional informationFor more information about this position, please contact: Julia Cull, Manager, Motor Vehicles at .For more information on what is happening at HPW, we encourage you to check us out on , and !If you have questions about our recruitment process or what rewarding career opportunities are available within Highways and Public Works, please contact: Kylie Townend, at

Location: Whitehorse, YT

Job date: Thu, 15 Aug 2024 22:37:33 GMT