Systems Support Analyst

Job Description

Job title: Systems Support Analyst

Company: Government of Yukon

Job description: This opportunity is for a Systems Support Analyst, 2-year term position (anticipatory perm); temporary assignments will also be considered. The position requires working 75 hours biweekly.The Workers’ Safety and Compensation Board (WSCB) administers workplace health and safety and workers’ compensation in the territory. WSCB’s mission is to assist workers and employers in preventing work-related physical and psychological injuries, illnesses and disabilities. We foster a culture of safety and facilitate staying at work, recovery and return to work.Values:WSCB’s strives for “vision zero” work related injuries, illnesses, or fatalities. As we fulfill that mandate, three organizational values guide our internal conduct and our external relationships:Partnership
Accountability
CompassionThe Role:Reporting to the Chief Information Officer, the Systems Support Analyst plays a unique and critical role in both the support and improvement of core information systems at WSCB. This position provides both operational support and strategic improvements to information systems by providing pragmatic solutions to operational issues through the use of business analysis techniques.Essential Qualification:Please submit your resume clearly demonstrating how you meet each of the following qualifications. Please note, selection for further consideration will be based solely on the information you provide in your resume.

• Bachelor or Master’s degree in information systems, computer science, or a related field;
• Recent experience supporting complex information systems (i.e. troubleshooting, incident analysis, system issue identification and resolution, systems requirements and documentation, and change implementation);
• Experience providing excellent customer service;
• Strong understanding of information system integrations;
• Experience using or supporting the Hyland Onbase Content Management platform and/or Sapiens CoreSuite and ClaimsPro information systems would be an asset.

Candidates who have significant experience equivalent to the essential qualifications listed above will be equally considered.Desired Knowledge, Skills and Suitability:Candidates will be expected to demonstrate their competence according to the standards set within the Yukon Government Core Competency Framework

• Demonstrating Client Focus – Creates a client-focused culture for the entire organization and engages others in providing outstanding service to internal and external clients
• Thinking strategically – Takes a comprehensive, long-term view, critically assessing options and implications, while linking decisions to strategic goals.
• Taking action and achieving results – Focuses, commits, and applies resources to identify and achieve appropriate results.
• Promoting common values and ethics – Promotes the establishment, development and application of positive organizational values, ethics and standards of conduct.

Conditions of Employment:Have and maintain a RCMP Criminal Record CheckWhat you need to consider before submitting your application:Prior to submitting your resume an must be created as applications are only accepted through the system. Please do not email your resume to the contacts on the ad.
Resumes are ONLY assessed based off candidates’ ability to communicate how they have demonstrated the essential qualifications from their professional, volunteer, or educational experience within their resume clearly indicating the specific position the responsibilities or duties were performed.
Candidates must clearly state the length of time they performed the essential qualifications in their role(s) (ex. month/year to month/year).
Take advantage of learning more about how to for a government recruitment. Please note cover letters are not required unless clearly indicated on the job ad.Additional Information:Discover why the Yukon government has been recognized as one of Canada’s in Canada since 2014.
Learn about what Yukon Government can offer you
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– Discover what makes the Yukon unlike any other place in the world.For further information regarding this position, please contact Robert Gillis at (867)334-6205 orFor further information regarding the recruitment process, please contact Sandy Miller, Human Resources Consultant atPlease do not email resumes to email address above; resumes may only be accepted through E-Recruitment. To create your E-Recruitment account to apply select this link

Location: Whitehorse, YT

Job date: Wed, 26 Feb 2025 00:00:58 GMT