Service Agent

Job Description

Job title: Service Agent

Company: SMS Equipment

Job description: Description :As part of the Service team, the Service Agent is responsible for managing the electronic and paper documentation of the service order system, including invoicing to both internal and external customers and suppliers. Proactive and detail-oriented, our Service Agents ensure accuracy and efficiency in administrative processes while delivering exceptional customer service. We’re looking for a candidate who will bring their experience, positivity, and organizational skills to our team in Wabush, NL.The salary range for this role is $45,000 – $50,000 per year.This role follows a 5×2 shift rotationKey Responsibilities

• Open service orders electronically, ensuring all relevant information is accurate.
• Update and close service orders when advised that the work is complete.
• Enter, code, and track non-union hourly employees’ time, including regular and overtime hours.
• File all paperwork and correspondence related to service orders, invoices, and machine documents.
• Process invoices in customer systems (e.g., Ariba-SAP) and assist with account reconciliations and reporting.
• Accurately bill repairs to customers.
• Perform other administrative duties as assigned by the Supervisor.

QualificationsThe ideal candidate will have an Office Administration Certificate with 2 years of experience in an administrative role. An equivalent combination of education and experience will be considered. Additional qualifications include:

• Strong proficiency in Microsoft Office, particularly with Excel to update and manage records.
• High attention to detail and accuracy in data entry and filing.
• Excellent communication skills across all levels of the business.
• Ability to manage time effectively and deliver results in a fast-paced environment.
• Problem-solving skills to address issues as they arise.
• Experience in Administration, Payroll entry, Customer Interaction and communication
• Bilingualism in English and French is considered an asset.

As part of our recruitment process you may be required to complete the following:

• Reference Check

This posting is for an existing role within SMS Equipment.At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.Applications will be received until a suitable candidate has been hired.We thank all applicants for their interest, however only those selected for interview will be contacted.SMS Equipment offers rewarding careers in the heavy equipment industry across North America. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, a comprehensive group benefits plan and employer matching RRSP.

Location: Wabush, NL

Job date: Wed, 05 Feb 2025 08:57:29 GMT