Operations Manager – Yellowknife

Job Description

Job title: Operations Manager – Yellowknife

Company: Transdev

Job description: Transdev Canada is hiring an Operations Manager for our Yellowknife, NT location!As an Operations Manager at Transdev Canada, you will be a key player in overseeing and managing the day-to-day transportation operations, ensuring safety, efficiency, and the highest level of service for our clients and passengers. This role involves leadership, operational optimization, and regulatory compliance.Your Role:

• Plan, organize, and coordinate the division’s daily operations to achieve the highest standard of customer and employee satisfaction.
• Working closely with the management team and staff to ensure that superior levels of service are delivered to both internal and external customers.
• Provide effective coaching to employees and assist in their personal development.
• Supervise and lead a team of transportation professionals, including drivers, dispatchers, and maintenance staff.
• Foster a collaborative and motivated workforce, promoting teamwork and adherence to company policies and procedures.
• Manage the daily operations of the transportation facility, including scheduling, dispatching, maintenance, and fleet management.
• Ensure that all routes are operated efficiently on time, and in compliance with service standards.
• Uphold and enforce safety protocols, procedures, and regulatory requirements to maintain a safe working environment for employees and passengers.
• Conduct regular safety training, audits, and inspections to minimize accidents and incidents.
• Adjudicates step two grievances while maintaining a positive labour relations environment.
• Maintain a strong commitment to exceptional customer service, addressing passenger inquiries and concerns promptly and professionally.
• Seek opportunities for continuous improvement in service quality and passenger satisfaction.
• Assist in budgeting and financial forecasting for the operations department.
• Implement cost-effective strategies to optimize resources and control expenses.
• Monitor and analyze key performance indicators (KPIs) to assess operational efficiency and make data-driven improvements.
• Develop and implement action plans to achieve operational goals and targets.
• Collaborate with external vendors, partners, and regulatory agencies to ensure smooth operations and compliance with contractual agreements and regulations.

The Perks:

• Competitive annual salary.
• An excellent benefits package with medical service plan, life insurance, dental plan, long-term disability, extended health, and RRSP purchase plan/pension.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a positive impact on the local community through your work.
• Join a Group committed to encouraging diversity and employee development.

Your Profile

• You have experience in Transit Operations or related field.
• You are well organized with good attention to detail
• You have strong communication skills, both verbally and in writing. You are also able to write detailed reports.
• You have excellent leadership and team management abilities.
• You have strong problem-solving skills and the capacity to make decisions on comprehensive risk assessments.
• You are proficient in various computer programs including but not limited to Microsoft Office.

Your Location:

• This is an on site Full Time position (40 hours a week) at our Yellowknife location.
• There is a requirement to work Monday – Friday, 7AM to 4PM.

Join an international Group strongly rooted in the communities!Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks – buses, coaches, trams, trains, shared bikes, ferries, and more – to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.And what about you? What drives you?

Location: Yellowknife, NT

Job date: Wed, 14 Aug 2024 02:18:01 GMT