Manager – Channel Operations

Job Description

Job title: Manager – Channel Operations

Company: Telus

Job description: DescriptionJoin our teamLogistics is a fast-paced, strategic, and customer-first team responsible for delivering transformational business outcomes across TELUS and for our customers.We are looking for an action-oriented Manager, Channel Operations to join our team who can leverage their combination of people leadership, strategic thinking, project management, and cross-functional leadership skills to to lead and execute critical components of our overall business strategy.Here’s the impact you’ll have and what we’ll accomplish togetherReporting to the Director, Logistics, you will lead a team responsible for driving transformational change and creating better customer outcomes. As part of this role you will regularly interface with and be expected to present to senior leadership and coach and mentor a highly motivated team.Here’s what you’ll do:Lead:

• Lead and develop a high performing and highly engaged team
• Nurture the personal and career development of team members to ensure they are well positioned to be able to support the changing needs of TELUS and our customers

Transform:

• Lead the evolution of the Wireless Repair and Return program to streamline processes and reduce unnecessary cost
• Lead the expansion of end to end support on order management across all lines of business – forward and reverse
• Play an active leadership role in the development and execution of initiatives that will transform operating practices across the company, focusing over the next 12 months on a large-scale SAP implementation
• Engage the team in continuous improvement to drive out inefficient work processes

Execute:

• Introduce best-in-class supply chain management techniques and practices with a focus on disciplined execution, consistently meeting or exceeding internal customer and external supply market expectations
• Lead team in supporting operational activities required to ensure reduced cost and lead time to customers across all lines of business
• Work closely to support the implementation of strategic programs and collaborate with key stakeholder teams
• Collaborate with internal business partners testing requirements and support for system releases
• Deliver continuous improvement across KPIs measuring the service, cost and quality of our supply chain

QualificationsRequired experience:

• Minimum 2-4 years of people leadership experience (leading teams of 5+)
• Superior communication skills with the ability to story tell and deliver executive-level presentations
• Functional experience in Supply Chain (3PL, Warehousing, Freight), Operations, Technology, or general business experience
• Strong cross-functional leadership and stakeholder management skills
• Demonstrated experience leading large cross-functional and change management projects on-time and on-budget
• Extensive experience in vendor management, with a focus on ensuring accountability and upholding contractual standards.
• University degree

Great-to-haves

• Hands-on experience with SAP Sales & Distribution, Materials Management, Extended Warehouse Management modules
• Familiarity with Data analytics softwares such as DOMO and Tableau
• Passion for sustainability, and growing the circular economy
• Experience in agile and waterfall project delivery methodologies

What we give back to you:

• Opportunity to showcase your abilities and present to the senior leadership on a regular basis and be recognized and rewarded for excelling in your role
• Opportunity to represent TELUS in front of our external vendors, maintain the professional relationship and network
• A dynamic and collaborative environment
• Opportunities for personal development through training, mentoring and career development
• An organization that actively supports you giving back to the community you live in
• A place that embraces our core values: Spirited teamwork, Courage to innovate, Embrace change and Initiate opportunity, and a Passion for growth
• Flexible work styles with the ability to work in and out of the office

Salary Range: $93,000-$139,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.People & Culture, Finance and Corporate AffairsAcross People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​We are honoured to be recognized82%
2023 engagement score140,000+
Team members worldwide12
# of years voted One of Canada’s Best Corporate CitizensAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Location: Toronto, ON – Scarborough, ON

Job date: Fri, 06 Dec 2024 01:07:48 GMT