Guest Services Representative

Job Description

Job title: Guest Services Representative

Company: Regional Recreation Corporation of Wood Buffalo

Job description: Position Type: Part-TimeNumber of Positions: 1Start Date: October 15, 2024Probationary Rate: $27.02Job Rate: $28.14Location: Anzac, AlbertaCUPE INTERNAL POSTING DATE: September 20, 2024CUPE INTERNAL POSTING DATE: September 28, 2024Requisition #: 2021543Please Note: The job posting will remain active until the position has been filled. Both internal and external applications are accepted after the above-posted internal closing date.This position is covered by the terms & conditions of the CUPE 1505 Collective Agreement.About Us:At the Regional Recreation Corporation (RRC) everything starts and ends with our vision: Together we create community.Imagine a place where you are part of a team whose purpose is to inspire the community to gather, play and connect?If you are a go-getter, a strong communicator and you want to be a part of creating positive and memorable experiences for others then being a part of our team in the beautiful hamlet of Anzac will be where you want to be!We are an organization that strives to provide Excellent Service, Innovative Experiences, Meaningful Connections, Social Commitment and Pride in Accountability.We are focused on deepening our commitment to Equity, Inclusion and Diversity and creating a respectful workplace!Our showcases how we incorporate our values into our work as we create community together.Like all great organizations we strive to hire the best, we value integrity, passion, respect, inclusivity, and collaboration. Our culture is part of our DNA and is also part of what makes the RRC a great place to work!We Offer Great Benefits & Perks – We Take Care of Our People· Employee Assistance Program· Development Opportunities· Membership Credit· Team Celebrations· Recognition Programs incl: Scholarship Program· Staff DiscountsYour RoleThe Guest Services Representative (GSR) is a key front-line position that must ensure that every customer interaction is carried out in a professional, courteous, and efficient manner. The GSR is knowledgeable about all offerings within the RRC, while providing excellent customer service to both internal and external guests. This position demonstrates the ability to have effective and accurate flow of communication amongst the Regional Recreation Corporation of Wood Buffalo departments and with the public.Your Responsibilities· Maintain a thorough knowledge of services, facilities, activities, and events offered by the Regional Recreation Corporation of Wood Buffalo.· You will ensure patrons are aware of and safely follow the Regional Recreation Corporation of Wood Buffalo policies and amenities rules.· You will identify our customer’s needs and actively engage with customers to create a memorable experience, including providing tours, answering questions, assisting in directing members & guests throughout the facility while maintaining a professional, friendly demeanor.· You will demonstrate a positive customer focused attitude towards members and guests.· You will maintain a calm and confident manner at all times while demonstrating service excellence that includes compassion, empathy, and support.· You establish and maintain a cooperative/collaborative working relationship with other departments within the RRC through positive actions and communication.· You will process payments and sales in a friendly and efficient manner, modelling accuracy, upselling techniques, and proper cash handling skills.· You will assist with assigned tasks and daily tasks including but not limited to data entry & integrity, electronic and paper filing, assisting with event coordination, general housekeeping, receiving goods, report preparation and various organizational tasks and administrative projects with limited supervision.· You actively participate as a member of your department, ensuring to seek out opportunities for personal and departmental growth and improvements through process reviews, safety inspections and communicating all concerns and inquiries.QUALIFICATIONS: Education & Experience· High School Diploma or GED Equivalency.· Current Intermediate First Aid/CPR/AED Certification or equivalent (including CPR C) is an asset.· Office Administration Certificate/Diploma or equivalent experience an asset.· Minimum one (1) year of experience in customer service environment.· Minimum one (1) year of administrative experience.· Minimum one (1) year of retail or sales experience.· Cash handling and Point of Sale (POS) Software Experience.· Previous experience within a recreation or events setting.· Previous experience with Recreation, Ticketing or Bookings Software’s is an asset.QUALIFICATIONS: Knowledge, Skills & Abilities· Must be able to work in a fast paced environment, with the ability to multi –task while maintaining a high level of professionalism.· Thrive in a team environment, enjoy working as a team member as well as independently. Ability to identify and maintain confidential information.· Strong written and verbal communication skills are necessary to interact with a diverse and multicultural community.· Proficient computer skills including Microsoft Word, Outlook and Excel, ability to utilize the internet, and quickly learn and use company related computer systems.· Resourceful self-starter with courage and confidence when providing customer service.· Strong sense of professionalism and diplomacy· Strong work ethic and positive team attitude· Detail oriented and strong organizational skills with the ability to prioritize and manage several job functions at one time.OTHER REQUIREMENTS· Criminal Record CheckWORKING CONDITIONS· This position requires a flexible schedule including statutory holidays, early morning, late night, and weekend work. This position involves sedentary, administrative work in an office environment that requires sitting or standing at a desk for an extended period of time, working for extended periods on a computer, talking on the telephone, standing, walking, kneeling, stooping/bending, lifting, pushing, pulling, pinching, gripping and repetitive motion.· This position may include heavy lifting of supplies and equipment up to 50 lbs.· This position demands frequent use of sensory activities such as talking, seeing, hearing, depth perception and color vision.· Constant, positive interaction with employees, supervisors, patrons and the public is required.· This position involves periods of high mental and/or emotional stress.SAFETYAll employees are responsible and accountable for Regional Recreation Corporation’s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational Health and Safety legislation as it relates to their work processes.The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.We would like to thank all applicants in advance for submitting their resumes and considering the RRC as their employer of choice. Please note, only those candidates chosen to continue through the selection process will be contacted.The RRC is an equal opportunity employer and values diversity, equity, and inclusion. We will gladly provide accommodations upon request for applicants with any barriers and/or disabilities during the recruitment process. We appreciate all candidates who apply for this position; though only those selected for an interview will be contacted.

Location: Anzac, AB

Job date: Sun, 22 Sep 2024 02:09:36 GMT