Front Desk Supervisor – The Great George

Job Description

Job title: Front Desk Supervisor – The Great George

Company: Murphy Hospitality Group

Job description: At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG, it’s all about the people!The Great GeorgeAs Atlantic Canada’s Premiere Experiential Hotel, our purpose is to create a sought-after experience designed around the comfort and satisfaction of all the senses. We pride ourselves in offering the highest level of guest service and attention to detail. The Great George allows an intimate escape from city life with personalized services and engaging hospitality.As Front Desk Supervisor, You WillGreet and check-in/check-out guests warmly and professionally, ensuring a memorable first and last impression.Resolve guest complaints and service recovery issues promptly, maintaining a calm and solutions-focused approach.Ensure VIP guests, special requests, and amenities are handled flawlessly and with personalized attention.Lead, train, and mentor Front Desk and Bell Team associates, fostering a culture of professionalism, teamwork, and heartfelt hospitality.Conduct daily shift briefings to communicate goals, service notes, and operational updates.Oversee daily front desk operations for smooth, efficient, and guest-focused service.Manage cash handling, billing accuracy, and closure of guest folios with a high level of attention to detail.Handle escalated guest concerns or operational issues calmly and effectively.Support the Night Audit team with check-ins and audit processes when needed.Communicate guest needs and operational updates to Housekeeping, Maintenance, and Sales teams to ensure seamless service delivery.Monitor guest satisfaction scores and lead service improvement initiatives aligned with The Great George brand standards.Enforce luxury service standards and ensure every guest interaction reflects the spirit and excellence of The Great George.Prepare shift reports, incident logs, and turnover notes for management review.Assist with front desk scheduling, payroll administration, and inventory management for supplies.Promote room upgrades, hotel packages, and amenities to enhance guest stays.Ensure accurate rate quoting and alignment with revenue management strategies.Act as the property leader during emergencies, including fire alarms and medical incidents, ensuring the safety and security of guests and associates.Perform any other job-related duties as assigned and required.Who You ArePositive and outgoing personalityPassionate about hospitality and creating memorable guest experiencesStrong leadership skills with a passion for mentorship and coachingCommitment to providing exceptional guest experiencesAbility to stay calm and professional under pressureExcellent oral and written communication skillsEffective interpersonal skills and a collaborative mindsetWhat You BringPrevious front desk or guest services experience, ideally in a hotel environmentPrevious supervisory or leadership experience is considered an assetWorking knowledge of Microsoft Office, Internet applications, and hotel property management systemsStrong organizational skills with the ability to prioritize and meet deadlinesAbility to work independently with minimal supervisionHigh level of professionalism, confidentiality, and attention to detailAvailability to work a flexible schedule, including evenings, weekends, and holidays as neededWhat We OfferCompetitive wagesMHG Wellness & Fitness ProgramsGrowth and professional development opportunitiesDiscounts at all MHG locations across Atlantic Canada as well as local shops and services

Location: Charlottetown, PE

Job date: Thu, 01 May 2025 03:21:33 GMT