Facility and Client Support
Company: Government of Alberta
Location: Edmonton, AB
Salary: $24.94 per hour
Employment Type: Part-Time
Job Description
Job title: Facility and Client Support
Company: Government of Alberta
Job description: Job Information
Job Title: Facility and Client Support
Job Requisition ID: 63515
Ministry: Executive Council
Location: Edmonton
Full or Part-Time: Part-Time
Hours of Work: Minimum of 14.5 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: October 15, 2024
Classification: Administrative Support 2E
Salary: $20.65 – $24.94 hourlyThe Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:The Alberta Protocol Office is a branch in the Cabinet Coordination and Ministry Services Division within the Ministry of Executive Council of the Government of Alberta. The Division also includes the Office of the Lieutenant Governor, Office of the Premier, Office of the Deputy Minister of Executive Council, Intergovernmental Relations, and the Policy Coordination Office.Alberta Protocol is a unique and interesting part of Executive Council, supporting state, official, working, and private visits to Alberta (includes Heads of State, Ambassadors or Consular Generals). By serving as the point of introduction for diplomats and other key dignitaries, the office enhances Alberta’s profile on the global stage. The Protocol Office also manages the flag policy for the province of Alberta and leads provicinial ceremonies such as the Swearing-In of Cabinet, Speech from the Throne, Installation / Farewell of the Lieutenant Governor and State Funerals.In concert with the visit and ceremonial aspects of the Protocol Office is the management of the historic building in Alberta: Government House in Edmonton, also known as the ceremonial home for Albertans. Government House serves as a conference facility for hosting government, vice-regal and state functions: .Role ResponsibilitiesReporting to the Manager of Meetings and Events, Facility and Client Support staff are the front line staff interacting with clients utilizing the meeting and event facility of Government House. The focus of the position is to provide exceptional guest services for all booked meetings and events, and to provide clients with front line meeting and event assistance to ensure all clients have an exceptional experience.The position supports meetings and events by being on-site during a scheduled shift, assisting with both front and back of house duties, and acting as a liaison for the Manager of Meetings and Events. Work hours are dependent on meeting and event scheduling, which can include working evenings and weekends, however, this position will come with a minimum of 14.5 hours per week, or 29.00 hours per pay period (two week period). In addition to providing exceptional guest service throughout the duration of meetings or events, this position will be required to assist with the maintenance and setup of IT equipment and venue supply inventories, setup and take down event and meeting catering requirements and oversee administrative processes such as venue bookings.The position works both under supervision of the Manager of Meetings and Events and independently within established policies, procedures and processes. The position requires creative problem solving to make every effort to meet client requirements. Frequently, the position is faced with onsite issues and problems that require immediate resolution with minimum disruption to the meeting or event.The position interacts with contractors and ensures the contracted services are provided as specified. The position works to ensure the contractors have a clear understanding of the requirements and event schedule. Escalating issues will be directed to the the Manager of Meetings and Events to resolve any misunderstandings and find solutions.This position will interact with both internal and external stakeholders. Internal stakeholders include Protocol Office staff, senior level GOA officials and GOA ministry staff. External stakeholders include public visitors, politicians, diplomats, dignitaries, service providers, contractors and volunteers.Role Responsibilities (Continued)The position requires sound knowledge in the following areas:
- Hospitality industry (Food and Beverage)
- Microsoft Office Suite (Outlook / Share Point / Excel / Power Point)
- Good communication skills to communicate with stakeholders, the public, as well as other senior government officials, diplomats and delegates including representatives
- Good understanding of government structure, mandates, decision making process
- A good understanding of the protocol and etiquette and order of events for state and diplomatic functions and dining experiences.
The position requires the following skills and abilities:
- Time management and organizational skills
- Ability to organize and prioritize short and long-term projects as directed by the Manager of Meetings and Events
- Ability to track issues to ensure a timely response
- Ability to respond to changing priorities and meet changing timelines
- Ability to multi-task
- Ability to work in a team setting, as well as functioning independently
- Ability to exercise judgment in dealing with sensitive and confidential situations/information
- Ability to develop positive, professional work relationships with a variety of parties
- An intermediate understanding of audio and visual equipment and setup would be considered an asset.
Please to view the job description for this position.APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
- Systems thinking
- Creative problem solving
- Agility
- Drive for results
- Develop networks
- Build collaborative environments
- Develop self and others
This link will assist you with understanding competencies:
.QualificationsRequirements:
- Two-year diploma in a related field plus five years progressively responsible related experience; or equivalent as described.
Equivalencies:
Directly related experience or education considered on the basis of:
- One year of experience for one year of education; or
- One year of education for one year of experience.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.Refer to .NotesHours of work: This is a part-time job with 14.5 to 36.25 hours per week. Candidates should be prepared for shifts that may extend beyond regular business hours, including potential overtime.This is a permanent part-time position based in Edmonton.This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 – June 25, 2009: Assistant (PT three 8 hrs. shifts/week).Final candidates will be required to undergo an enhanced security screening.Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.Links and information on what the GoA has to offer to prospective employees:
- Working for the Alberta Public Service –
- Professional learning and development –
- Research Alberta Public Service Careers tool –
- Positive workplace culture and work-life balance
- Leadership and mentorship programs
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Annie Oa at .
Location: Edmonton, AB
Job date: Tue, 08 Oct 2024 23:46:37 GMT