Customer Support Coordinator

Company: City of Saskatoon

Location: Saskatoon, SK

Salary: $71064.48 - 83177.52 per year

Employment Type: Full-Time

Job Description


Job title: Customer Support Coordinator

Company: City of Saskatoon

Job description: Position: Customer Support CoordinatorDivision: Strategy and TransformationDepartment: Organization Strategy ExecutionTerm: 1 Permanent Full Time position available.Closing Date: 02/04/2025Labour Group: SCMMAPosting: 3959Job SummaryThis position performs supervisory functions related to the Customer Care Centre and monitors public inquiries on a daily basis.Duties & Responsibilities

  • Supervises the activities of the Customer Care Centre, including all aspects of addressing and tracking public inquiries within the Customer Relationship Management system.
  • Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards. Assists with the recruitment process and performs disciplinary action, as required.
  • Oversees the Service Saskatoon Care Centre knowledge base and maintains communication with internal stakeholders.
  • Reviews and recommends improvements to customer service and tracking programs within the Division.
  • Resolves issues, within the section, regarding customer concerns or questions related to operational policies and practices, and is responsible for a customer tracking system.
  • Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
  • Performs the duties of the Customer Care Centre Manager as required.
  • Performs other related duties as assigned.

Qualifications

  • Graduation from a two-year, post-secondary program in a related field.
  • Four to six years’ experience in customer service, including two years’ in a supervisory role.
  • Possession of a valid, Class 5 Saskatchewan Driver’s Licence.
  • Current driver’s abstract from SGI demonstrating a safe driving record.
  • Ability to supervise and develop staff.
  • Ability to analyze data, identify underlying issues/problems, and recommend required changes.
  • Ability to establish and maintain effective relationships with assigned staff and the public.
  • Ability to communicate effectively orally and in writing.
  • Skill in the use of a computer using the Microsoft Office suite.

Weekly Hours: 36.67Salary Range: $71,064.48 to $83,177.52 CAD per annum (2023 rates)Diversity, Equity and InclusionThe City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visitAccommodationThe City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.While we appreciate all applications we receive, only candidates under consideration will be contacted.Our Recruitment Process: Application
Posting Closes
Resume Review
Pre-screen/Interview
Offer
Pre-Employment Conditions
Welcome to the City

Location: Saskatoon, SK

Job date: Wed, 22 Jan 2025 23:15:40 GMT