CUSTOMER SERVICE REPRESENTATIVE (CASUAL PART TIME) – GENESIS PLACE

Job Description

Job title: CUSTOMER SERVICE REPRESENTATIVE (CASUAL PART TIME) – GENESIS PLACE

Company: City of Airdrie

Job description: As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.If you have a passion for building a better community and are ready to join the excitement, we’d love to hear from you!The Opportunity:

• Providing exceptional front line customer care
• Processing admission and recreation pass sales
• Cash handling, including cash outs and verification
• Processing program registrations
• Assisting with monitoring facility area usage
• Leading or assisting in all facility emergencies
• Opening and closing the facility
• Maintaining professional and friendly relationships with internal and external customers

You Bring:

• 3 to 5 years of customer service experience
• Minimum 3 years of cash handling experience
• Standard First Aid – Level C CPR and AED certification (please provide copy with application)
• Computer experience with Microsoft Office
• Experience with Recreation software would be an asset
• Previous experience working in a recreation facility would be an asset
• Exemplary and proven customer service skills
• Ability to demonstrate maturity and responsibility
• A welcoming, friendly, approachable and positive personality
• Ability to manage multiple tasks
• Ability to adapt well in an ever changing and diverse environment
• Strong communication and interpersonal skills
• Ability to take initiative
• Ability to provide guidance to others when required
• Work independently with minimal supervision in a team environment
• Team player

We Offer:Competitive compensation and the following benefits:

• EAP (Employee Assistance Program)
• Annual Genesis Place pass

We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.Additional Information:This is a casual part-time position (hours are not guaranteed).Requirements of Availability:

• Provide availability for a minimum of 2 weekends per month or one weekend day per week
• Provide availability for a minimum of one evening shift per week
• Primarily weekend coverage with the opportunity to support coverage of daytime shifts as available

A cover letter accompanying your resume is recommended (please address your qualifications and unique skillset that you would bring to the role of the Customer Service Representative).Candidates may be asked to perform physically demanding tasks, such as helping with room set up and light janitorial duties. Staff also need to be aware that they have to sit/stand for prolonged periods of time and this job involves continuous computer work and in-person/over the phone customer service.Please ensure copies of all requested certifications noted above are attached to your application to ensure your application is considered.Next Steps:Candidates are invited to apply online.Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.Interviewing and hiring may commence prior to the posted closing date.Thank you for your interest in the City of Airdrie.

Location: Airdrie, AB

Job date: Thu, 29 Aug 2024 01:03:57 GMT