Customer Service Agent / Administrative Assistant

Job Description

Job title: Customer Service Agent / Administrative Assistant

Company: Executive Flight Centre

Job description: Customer Service Agent / Administrative Assistant
Part-Time, KamloopsExecutive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.Our Kamloops location is seeking an experienced Customer Service Agent / Administrative Assistant to support our diverse operations. This is a part-time position with a schedule of Monday to Friday, 7am-12pm.Description:
Reporting to the Base Manager, the Customer Service Agent / Administrative Assistant works to support all customer service, fuel operation logistics and administrative needs of the Kamloops location.Responsibilities:

• Perform general administrative and operations support duties, including but not limited to:

o Acting as the first point of contact, answer the telephone, respond to emails and direct incoming calls and guests.
o Prepare documents, letters, reports, filing, faxing, scanning, photocopying, data entry, etc.
o Input work schedules for employees into Ceridian Dayforce as assigned.
o Organize invoices, accounts payable, and aircraft billing via EFC’s SRS platform and enter in Shell DCS(SkyPad).
o Maintain and collect data, accurately calculating, billing and pricing structure.
o Assist the Base Manager with pricing and budget administration.
o Assist and coordinate the successful execution of any operational plan.
o Provide and complete assigned operation analysis information to management as required.
o Facilitate and order supplies and equipment as required, while maintaining adequate and organized stock/inventory.
o Prepare, organize and input data from truck manifests, tank logs and fuel workbooks ensuring compliance with procedures, policies and regulations.

• Perform Customer Service Agent duties, based on operational requirements, and support irregularly scheduled flight times by:

o Greet and check-in passengers, take reservations and process customer payments.
o Generate computer flight manifests, coordinate check-in process and verify passenger counts.
o Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area.
o Lift passenger bags as required up to 60lbs.
o Push wheelchairs and assist customers with mobility issues as required.
o Process missing/damaged baggage and incident reports as required.
o Provide flight information to crews and 3rd party companies.
o Arrange transportation and hotels for customers as requested.
o Effectively communicate with customers and flight crews by phone, radio, email or in person to provide a positive resolution to requests, requirements, grievances, or concerns.
o Build and maintain positive relationships with customers leaving a lasting impression.

• Create, monitor, and report on weekly and monthly logistics key performance indicators.
• Acting as a Safety Committee member.
• Coordinate, plan and track all FLRA’s and toolbox meetings for all employees.
• Demonstrate effective comprehension of all security procedures and regulations.
• Perform Ramp Agent responsibilities as required.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs, audits and initiatives.
• Perform any other duties as required.

Experience and Qualifications:

• Completion of a certificate or diploma in a related field is preferred.
• Minimum of two years administrative experience required.
• Minimum of two years customer service experience required.
• Previous work experience in the aviation field with an understanding of ramp and fueling procedures is preferred.
• Strong knowledge of Microsoft Office products, including Excel, Word, and Outlook is required.
• A valid Class 5 Driver’s License with no restrictions is required as a condition of employment.
• Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
• Highly motivated and able to work independently as well as in a team environment.
• Well-developed time management skills with the demonstrated ability to meet/exceed deadlines.
• Excellent interpersonal and communication skills, both written and verbal.
• Experience in managing third-party logistics providers.
• Solid project management skills are essential.
• Good financial and business awareness.
• Professional appearance and behaviour while providing superior customer service.
• A high level of confidentiality is required.
• Strong attention to detail and a high degree of accuracy.
• Sound analytical thinking, planning, prioritization, problem-solving and execution skills.
• Professional, punctual, meticulous, and diligent.
• Strong quantitative and critical thinking skills.
• Able to lift or move up to 60 lbs independently.
• Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

• Competitive compensation.
• A fun and exciting working environment.
• Free Health and Dental Benefits for Part Time Employees.
• A discretionary bonus program based on over all company performance.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.We thank all applicants for their interest in EFC Aviation; however, only candidates selected for interviews will be contacted.INDALL

Location: Kamloops, BC

Job date: Sat, 26 Apr 2025 06:02:14 GMT