Customer Experience Team Leader

Job Description

Job title: Customer Experience Team Leader

Company: IKEA

Job description: Job DescriptionJob ID: 258454Date posted: 18/09/2024 Who you are• You have at least 3 years of customer service leadership experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary).
• Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience.
• You have a passion fueled with a big ‘can-do’ attitude – you develop and inspire your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
• You love challenges and capable to prioritize and organize your work and the work of others in order to make the most efficient use of the time available.
• You have a genuine interest and knowledge of home furnishing, can handle long queues, assess customers’ issues and deliver solutions with compassion and understanding.
• The IKEA Leadership approach inspires you and to lead by example is important to you.Your responsibilities• Lead a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience.
• Ensure that we listen to our customers, use our knowledge of our product range to offer them informed solutions and analyze their feedback to identify the root causes of issues that may negatively impact the services we offer.
• Develop, communicate and implement result-oriented department where the IKEA Culture is a strong and living reality.
• Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies or customer relations action plans.
• support the team members in serving customers during high peak periods and ensuring that they leave with a positive experience.
• Plan staffing according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the returns and exchange area successfully.Together as a teamThanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!Why you will love usHere at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)The starting salary for this position ranges from $ 50000 to $ 61000 and will be based on relevant work experience.P.S. In the IKEA world, this position is officially referred to as: Exchanges & Returns Team Leader. Save

Location: Etobicoke, ON

Job date: Fri, 20 Sep 2024 06:35:54 GMT