Customer Care / Dispatcher

Job Description

Job title: Customer Care / Dispatcher

Company: Overhead Door

Job description: Customer Care & DispatcherA bit about us:
Overhead Door began in 1973 and has built its reputation of outstanding customer service. By delivering honest advice and professional workmanship, Overhead Door has grown to be the largest door install and service companies in Saskatchewan. The strength of the company is in its ability to meet the changing needs of its customers and to provide outstanding customer service through its’ dedicated staff.
Overhead Door specializes in furnish, installation and service of upward acting door and dock solutions. Our core business is installation and service of upward-acting door systems. We supply Overhead Doors and related products to new commercial building contractors, the new homebuilding industry, private businesses, and to homeowners.Role:
We have an immediate opening for an Experienced Dispatcher in our Regina warehouse. Reporting to the Service Manager. This role is a full time temporary with the opportunity to go full-time to cover Maternity leave and possibly more.Responsibilities:

• Answer incoming calls from customers regarding service and installation.
• Schedule customer installation and service calls.
• Dispatch installers/technician.
• Inform installers/technicians of all project requirements.
• Ordering of parts in timely manner.
• Monitor incomplete job reports daily.
• Respond to customers who report service and installation concerns and work towards resolving the issue.
• Maintain communications within the office to ensure smooth installations, serving, etc.

Skills/Qualifications:

• Minimum 2 years’ experience as a dispatcher (experience in garage door industry preferred, but will train the right candidate)
• Possess strong organizational and time management skills.
• Ability to prioritize multiple simultaneous demands and works well under pressure.
• Ability to think fast and make decisions.
• Ability to work independently and as a team member.
• Excellent written and verbal communication skills.
• Proficient in Microsoft, Quickbooks and Connecteam. (will train the right candidate)
• Ability to overcome objections, solve problems and ensure customer satisfaction.

We offer:

• A positive work environment with competitive pay.
• Comprehensive technical, safety and product training provided.
• Opportunity to build a long-term career with upward mobility.
• Excellent Health and Dental benefits offered for all employees.
• PPE allowance / Cell Phone allowance.
• Quarterly staff lunches to promote employee comradery.
• COR Certified workplace.
• Equal opportunity employer.

To Apply:
If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add DISPATCHER to the subject line of all correspondence.

Location: Regina, SK

Job date: Tue, 24 Sep 2024 22:40:42 GMT