Clerical Support – SecurTek Tech Support

Job Description

Job title: Clerical Support – SecurTek Tech Support

Company: SaskTel

Job description: Clerical Support – SecurTek Tech Support.Location: Yorkton, SK
Number of Positions: 3
Salary: $23.54 – $27.49/hour (based on education and experience)
Type of Position: Casual Part-Time
Closing Date: 11/17/2024.POSITION OVERVIEWReceives and resolves customer or dealer concerns regarding the operation of the alarm system by analyzing, diagnosing, and testing the alarm system using various applications. Escalates the issue when
appropriate. Follows established procedures, industry best practices and manufacturer documentation in order to meet the needs of the customer or dealer as timely as possible. Completes any internal processes and procedures to ensure excellent customer service.TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments)1. Responds to all incoming correspondence or calls relating to the installation or the support of alarm systems from dealers and customers.
2. Assists customers and internal staff by troubleshooting malfunctions, installations and operating systems (2nd level support).
3. Following procedures, uploads/downloads alarm panel software programming in partnership with the dealer’s technicians.
4. Documents in the appropriate applications all actions taken in response to general inquiries, routine system tests, emergency situations, etc.
5. Responds to inquiries from customers, co-workers, dealers, outside contractors and agencies with a focus on excellent customer service.
6. Validates alarm response instructions and procedures with customers, municipal agencies, designated responsible parties, dealers, contractors and others as necessary.
7. Performs data entry of customer information into SecurTek systems including but not limited to new customer activations, service work, account changes and updates, etc.
8. Ensures accuracy of all customer monitoring account information including zones, dispatch procedures and key holders, etc.QUALIFICATIONS1. Two post-secondary classes in computer science, computer networking or a technology-based field of study OR two years of experience in a technical role or related field.
2. General knowledge of security products and/or services.
3. Good analytical and problem-solving skills.
4. Working knowledge and experience with personal computers from both a hardware and software perspective.
5. Good verbal and written communication skills and the ability to deal effectively with others.#LI-POST.This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: .

Location: Yorkton, SK

Job date: Wed, 06 Nov 2024 00:16:17 GMT