Bilingual Customer Service Insurance Advisor – Halifax

Job Description

Job title: Bilingual Customer Service Insurance Advisor – Halifax

Company: Randstad

Job description: Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?If you’re bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a long-term career with a respected organization- right here in Halifax.We’re looking for motivated individuals ready to become Licensed Insurance Agents and grow within the financial and insurance industry. Whether you’re seeking stability, professional growth, or a meaningful role where you make a difference every day-this opportunity checks all the boxes.Location: Halifax, NS
Start Date: July 24, 2025
Position Type: Permanent, Full-TimeSchedule
Monday – Saturday
8:00AM – 11:00PM
35 hour work weekTraining Schedule:
Monday to Friday: 9 AM – 5 PM
Please note that successful candidates must be available for the full duration of the 11 weeks of training, with no vacation time permitted during this period.Language Requirement: Must be fluent in English & French
Salary: $55,250 annuallyAdvantages
What’s in it for you?Competitive compensation with comprehensive benefits and vacation starting on day oneFull-time, permanent role with guaranteed 35 hours per weekClear, long-term career path in the financial and insurance industrySupportive, inclusive team environment with a strong company cultureOpportunities for professional growth and advancementResponsibilities
What you’ll be doing:Answer inbound calls in both English and French (35-50 calls/day)Support customers with auto and property insurance inquiriesDeliver outstanding customer service experiencesOffer advice and guidance based on customer needsSupport customers throughout the claims process: from arranging towing and appraisals to explaining coverageCross-sell and up-sell insurance products to meet customer needsCollaborate with internal teams and external vendorsMaintain accurate and detailed documentationEnsure each customer interaction adds value and strengthens the company’s reputationQualifications
What we’re looking for:– Bilingual in English and French, with excellent written and verbal communication skills.
– Two to three years of proven customer service or call center experience, whether in sales and service roles or in customer care
– Calm under pressure, adaptable, and solutions-focused
– Comfortable using multiple systems with strong computer and typing skills
– Detail-oriented with solid organizational abilities
– Professional, positive attitude and a willingness to learn
– Able to successfully complete a criminal and credit background checkSummary
If you’re interested in this opportunity, we’d love to hear from you! Please send your resume to nirzaree.pandya@randstad.ca with the subject line “Customer Service Representative – Halifax” or apply directly to this job posting.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Location: Halifax, NS

Job date: Wed, 04 Jun 2025 22:33:18 GMT