Assistant Food & Beverage Manager

Job Description

Job title: Assistant Food & Beverage Manager

Company: ACE Casinos

Job description: Job OverviewThe F&B Assistant Manager will oversee daily or nightly shift(s), provide leadership necessary to achievestated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness,and sanitation.Responsibilities and Duties:

• Promotes, works, and acts in a manner consistent with the mission of Ace and Cash Casino’s.

• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training

programs and followed and completed on a timely basis.

• Achieves company objectives in sales, service, quality, appearance of facility and sanitation and

cleanliness through training of employees and creating a positive, productive working environment.

• Monitors food preparation methods, portion sizes, and garnishing and presentation of food to ensure that

food is prepared and presented in an acceptable manner.

• Ensures compliance with all federal, provincial, county, and municipal regulations that pertain to health,

safety and labor requirements of the restaurant, employees, and guests.

• Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance

with casino policies and procedures.

• Ensures controls in place for electronic/cash transactions.

• Investigates and resolves complaints regarding food quality & service.

• Performs some food preparation or service tasks, such as cooking, clearing tables, and serving food and

drinks when necessary.

• Is knowledgeable of restaurant policies regarding personnel.

• Administers prompt, fair and consistent corrective action for violations of company policies, rules, and

procedures.

• Completes any administrative duties assigned by the F&B Manager.

• Controls scheduling and labour budgets alongside the F&B Manager.

• Is responsible to help create F&B Marketing initiatives and execution.

• Conducts effective pre-shifts and communication with front line team members.

• Assists with planning and setup and execution of events.

• Reviews work procedures and operational problems to determine ways to improve service, performance,

or safety.

• Attends all scheduled employee meetings and offers suggestions for improvement.

• Coordinates with and assists fellow employees to meet guest’s needs and support the operation of the

restaurant.

• Fills-in for fellow employees where needed to ensure guest service standards and efficient operations.

• Monitors employee and guest activities to ensure liquor regulations are obeyed.

• Develops, plans, and implements restaurant marketing, advertising and promotional activities and

campaigns.

• Estimates food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or

requisitioned.

• Works with culinary department to create specialty dishes and develop recipes to be used in dining

facilities.

• Enforces and control outlined uniform standards.

• Understands and comply with current labour, food, and beverage budgets.

• Other duties as assigned.

Education and Experience:

• 1-2 years’ experience as supervisor/manager in the hospitality environment.

• Experience in back of the house and front of the house.

• Basic food safety required.

• Proserve and Reel Facts Certification from AGLC.

• Casino, hotel, or resort experience preferred, but not required.

Skills and Abilities:

• Ability to work well under pressure in a fast-paced environment.

• Ability to work cohesively as part of a team.

• Ability to focus attention on guest needs, always remaining calm and courteous.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of

work will be based on operational needs.

• Knowledge of AGLC Terms & Conditions and Operating Guidelines.

• Knowledge and ability to clearly explain operating house rules to guests and employees.

Work Conditions and Physical Requirements:

• Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the

Casino.

• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions

frequently communicates with guests and employees throughout the entirety of the shift. Must be ableto exchange accurate information and professionalism in these situations.

• Occasional kneeling, pushing, and pulling.

• Occasional ascending or descending ladders, stairs, and ramps.

• Frequent lifting and carrying up to 50 lbs.

• Works in an indoor, fast-paced environment.

• Advanced attention to detail.

• Ability to work under pressure.

Location: Calgary, AB

Job date: Sat, 09 Nov 2024 07:09:02 GMT