Job title: Volunteers, Clinic Receptionist

Company: VHA Home HealthCare

Job description: VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”Purpose: To support the operation of a community care, nursing clinic, serving ambulatory clients daily.AREA SERVED & LOCATION: TorontoRESPONSIBILITIESThe Reception Volunteer helps to ensure the successful operation of the clinicWelcomes and admits clients to the clinic according to appointment schedule providedMay make appointment reminder calls when requestedIf required, answer phones in a timely mannerMay record and keep track of telephone messages, if requiredOrganizes the reception area to support efficient and effective clinic operationMaintains positive relationships with clients attending the clinicCares for the safety, privacy and confidentiality of client and client information at all timesRespects client privacy and adheres to confidentiality, privacy & other policiesReports to supervisors in a timely manner.Is familiar with and is able to follow and implement emergency procedures swiftly and independentlyREQUIREMENTSExcellent interpersonal and communication skills (Listening, oral, and written)Experience and ease engaging vulnerable peopleExperience in an administrative support role and/or Customer CareClinic experience an assetExperience in telephone and in-person client support, engagement; Excellent phone mannerAble to volunteer in person, in a small spaceAble to engage clients in conversation, and respond easily, creating understandingFriendly, caring, reliable, compassionate, empathetic, tactfulExperience and sensitivity working with culturally diverse individuals and familiesAble and willing to follow all infection, prevention and control requirementsAble and willing to easily receive and follow instructions, policies, procedures and boundariesDemonstrated ability to work independently and as an effective team memberTIME COMMITTMENT5 hours/week plus travel time; 1 Shift is 5 hours in lengthShifts available daily, between 8am – 7pm; Clinic closes 1pm – 2pm, for lunch, dailyDays/times to be agreed with volunteer, to create a regular, ongoing scheduleAble to commit for minimum of 24 weeks; longer if possible/desired100 Service Hours required for reference letterWORKING CONDITIONSThe Volunteer works independently in a small office and clinic space. Volunteer reports to and is supported by clinic nurses on-site. Shifts occur in-person in an office/clinic environment. Infection Prevention and Control requirements must be strictly adhered to at all times and volunteers must self-assess using the self-assessment tool provided, prior to each shift and must continue to self-monitor throughout the volunteer shift. All privacy, confidentiality and other policies must be strictly adhered to at all times.BOUNDARIESNo clinical activities performed by volunteersNo personal care given to clients by volunteersNo exchange of personal contact information (phone, e-mail, addresses, social media, no photographs etc., with clients)No client contact, of any kind outside of volunteer shifts as scheduled with VHANo giving of gifts, items, or food; Do not accept gifts from clientsVolunteers work within and follow position description, policies, procedures, agreements, boundaries, and protocols at all times·ORIENTATION, TRAINING & SUPPORTOrientation to the agency and volunteer programRole orientationReports to nurses onsite on a regular basisSupervisor will be available for feedback and supportReports schedule and schedule changes to appropriate staff·SCREENINGResumeApplication/ Screening formInterview2 ReferencesCriminal Reference check including Vulnerable Sector ScreeningSigned Policies; Waiver; Release, AgreementsIndependent and group learning, in person and / or onlineBENEFITSVolunteers are supported through orientation, training, (online and in person) meetings, workshops, seminars, and one-to-one support.Career-related experience.We provide an environment where volunteers are engaged, challenged & rewarded.Opportunities to meet new people.Develop social and professional networks.Build on your communication, interpersonal and leadership skills.Gain valuable work experience to build your resume.Support your community.Enhance clients’ lives and deliver life-changing supports and services.Reference letter upon request following 100 hours of volunteer service.Program Assistant or/Coordinator or/Supervisor will be available for feedback and support.Accommodation and VHA’s commitment to DEIAt VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

Location: Toronto, ON

Job date: Fri, 14 Jun 2024 01:29:26 GMT