Job title: Info Link – Senior Peer Advisor

Company: University of Alberta Students’ Union

Job description: About UASU InfoLink: Your Campus ConnectionAre you passionate about helping students make the most of their time on campus? InfoLink is looking for you! We are a student-led information network dedicated to the campus experience. Our team of student staff can help connect you to academic, student life, and campus resources. We have six distinct locations on campus, all staffed by your Students’ Union.Job SummaryInfoLink’s main focus is to provide quality customer service to the campus community. This position involves daily administrative tasks, operational efficiency, problem solving, and client service. The Senior Peer Advisor position relies heavily on the individual’s ability to work independently and use their knowledge of operational policies and procedures to make informed decisions when assisting students. Staff can expect to work at locations such as:Student Life Central: provides assistance to students on behalf of the UASU Services Department. This location operates as the main check-in point for all UASU Student Services located in the lower level of SUB. Staff are required to be familiar with the programs provided by the UASU and have the ability to quickly switch tasks and are highly organized. Student Life Central also provides services offered by the ONEcard program.InfoLink ONEcard Service Centre: provides assistance to students on behalf of the ONEcard program. This involves issuing new cards, replacement cards, laundry cards, ID badges, managing ONEcard accounts, processing library fines, and other duties. Staff at this location regularly utilize high-level problem solving, and have a strong understanding of the ONEcard program.International Services Centre: provides assistance to students with inquiries relating to any programs within University of Alberta International (UAI). The main focus is to assist International Student Advisors in triaging students, process payments for UAI services, guide international students through getting set up in Edmonton, and provide general information to students visiting the International Services Centre. This location requires excellent prioritization skills and communication, especially in diverse contexts.Duties & Responsibilities * Provide front-line customer service and front desk administrative support at the various InfoLink locations around the University of Alberta campus.

  • Handle all walk-up, telephone, and email inquiries.
  • Provide clients with accurate academic and campus referrals.
  • Promote and provide guidance related to community involvement opportunities for students.
  • When appropriate, refer students to various University and Students’ Union or University of Alberta services.
  • Utilize available resources to provide students with the information they need to be successful at the University of Alberta.
  • When scheduled, responsible for the timely opening and secure closing of InfoLink office locations.
  • Attend staff meetings and professional development sessions throughout the year.
  • Regularly maintain InfoLink internal staff resources.
  • Oversee and maintain InfoLink’s lost and found database.
  • Complete special projects as assigned by the InfoLink Admin staff.
  • Sell and promote special event tickets and merchandise.
  • Provide Arc Card and U-Pass Program information and troubleshooting.
  • Compile service statistics, report on service statistics.
  • Strictly adhere to FOIP standards.

Minimum Qualifications

Mi'kmaw Indigenous Patient Navigator - Positions Available Throughout Nova Scotia
  • Must be a continuing undergraduate student at the University of Alberta, registered for at least one class in the Fall 2024 and Winter 2025 terms.
  • A detailed understanding of, or willingness to learn about, University of Alberta academic procedures and services.
  • Must have completed at least one academic year of study at the University of Alberta.
  • Must be available to attend in-person orientation days in mid-June.
  • Must be available to attend regular training shifts from June to August (weekdays).
  • The ability to work on-site at InfoLink locations, which includes frequent, in-person interactions with members of the public.
  • Must be available to work during the operational hours listed below.

Preferred Qualifications

  • Available to work for 3 or more consecutive hours in a day. For example, 9am-12pm or 1:30pm-5:30pm.
  • Experience in customer service and front-line customer assistance.
  • Experience communicating and interacting with a large volume of individuals.
  • Experience in cash and inventory handling.
  • Ability to work in collaboration with peers and independently.
  • Demonstrated ability to work in fast-paced environments.
  • Demonstrated ability to manage complex or stressful situations.
  • Previous experience working or volunteering for the UASU Student Services.
  • Previous experience working or volunteering for University of Alberta International.
  • Previous experience or familiarity with the ONEcard Program or U-Pass Program.

TERMS OF EMPLOYMENTThis position has a contract date of June 3, 2024 to April 30, 2025 with the possibility of extension. This position is posted with the intention to fill it for the start date listed, but it is subject to any changes required as a result of 2024/2025 Students’ Union and University operations.COVID-19 UPDATESThe Students’ Union is committed to upholding all relevant public health measures in the workplace. This position is considered operationally essential, and requires the staff person to work on site on the University of Alberta North Campus. Safety measures will be in place as mandated by the Students’ Union and University.WORKING CONDITIONS

  • Working hours are between 8:15am – 5:15pm, Monday to Friday in the Fall/Winter and 7:45am – 4:45pm, Monday to Friday in the Spring/Summer.
  • Standard hours of work are 10 – 20 hours per week depending on availability.
  • Some evenings and weekends for general staff meetings and training.
  • Additional hours during the month of August and the first two weeks of classes (September and January).
  • Uniform (vest) provided and must be worn on shift.

Application requirements:Resume, Cover Letter, and 1-3 professional or volunteer references if available at the time of application.IMPORTANT: Please include a copy of your Fall 2024 and Winter 2025 class schedules in your application. Applications without class schedules will not be reviewed.For more information please contact:Kaycee Sepnio (she/her/hers) – Program Lead, InfoLinkkaycee.sepnio@su.ualberta.ca

Location: Edmonton, AB

Job date: Sat, 30 Mar 2024 01:13:51 GMT