Job title: Full Time Front Line Worker Gladstone House – more than 1 required

Company: The Salvation Army

Job description: DescriptionGladstone House is a 15 bed, second stage off site program working closely with the Ottawa Booth Centre Addiction Services. The Front Line Worker provides support services and guidance within the context of the overall operations of Gladstone House including maintaining the security of the facility and its residents. This is a non-sleeping overnight position.KEY RESPONSIBILITIES:

  • Maintains records as required (e.g. incident reports, log notes, and case notes)
  • When necessary, gather information to further assess client needs
  • When required, assist clients in creating goal plans; monitor progress and aid clients in working towards set goals
  • Follow established procedures in referring clients to appropriate Salvation Army and Community resources, advocate on behalf of clients to other Salvation Army and community resources
  • Ensure appropriate information is communicated to residents
  • Ensure residency guidelines are enforced impartially
  • Monitor to ensure clients are participating in all house requirements, follow up with the client and provide feedback to House Supervisor when necessary
  • Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
  • Refer clients to House Supervisor for interviews regarding serious behavioral issues and consequences
  • Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
  • Complete rounds, security checks and duties as indicated by Shift Statement of Duties
  • Refer maintenance requests to Manager of Addictions Services


Game Presenter - French Speaking - Customer Service
  • May deal with angry and abusive clients
  • May encounter verbal abuse
  • May be required to deal with client overdose and other medical situations
  • Works alone


  • Relevant post-secondary education or equivalent work experience
  • Training in non-violent crisis intervention, ASIST, First Aid and CPR is an asset
  • Alternative combinations of education and experience may be considered


  • Experience working with a marginalized population and issues they face such as addiction and mental health
  • Experience administering Narcan and/or Narcan training a strong asset


  • Ability to self-motivate and work with minimal supervision
  • Effective oral and written communication skills
  • Effective interpersonal skills
  • Basic computer skills
  • Bilingualism (English and French) is an asset
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

HOURS: 1) FT Saturday and Sunday – 4:45am – 5:15pm, Thursday and Friday – 3:30pm – midnight2) FT Monday to Friday – 11:30pm – 8:00amThe Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.We thank all applicants, however, only those candidates to be interviewed will be contacted.You must advise your managing supervisor of your intentions prior to submitting your application.

Location: Ottawa, ON

Job date: Fri, 22 Mar 2024 08:52:30 GMT