Job title: Ecommerce Retail Manager

Company: J.D. Irving

Job description: At Kent Building Supplies, our mission is to be the best source of home improvement products in our community. We are passionate about what we do, both in the eyes of our associates and our customers. In this business we are constantly adapting to trends and changes in the market. This provides many opportunities for career development and advancement while working alongside some of the East Coast’ finest. As a grass roots company, we are dedicated to developing our talent from within, and supporting the growth of our employees. Kent Building Supplies is rooted in a diverse group of performance-driven companies. This diverse group gives our associates the opportunity to “join one company but grow with many” and that path can be determined by you.

Whether you are just starting in the workforce, or a more experienced employee, we provide the tools necessary to reach your desired career path. This is achieved through providing individual flexibility for skill growth, technical training, and leadership development.

Psychologist (PhD) - East Coast Forensic Hospital - Mental Health & Addictions

We are the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between.

Our network of world-class associates provides an inclusive and innovative work environment, where employees are empowered to support the needs of each other, our customers, and their communities. We strive to provide the right products and right solutions, right here at home.

Currently we have a new exciting and meaningful opportunity as an Ecommerce Retail Manager. In this role you will be able to make a visible impact to the business and support our customers by:

  • Developing and managing the Kent.ca site vision, strategy, and day-to-day operations for the company. Maintaining and improving site experience to post-purchase customer satisfaction, while delivering both sales volume and continuing to grow the brand awareness and presence online. Managing the effectiveness of content display merchandising, navigation, search functionality, and product presentation to maximize the customer experience.
  • Identifying short and long-range growth opportunities based on an in-depth understanding of the competitive landscape, marketplace dynamics, consumer habits and behaviors while leading the relationships with the internal and external business partners. You will oversee strategies and operations with Marketing and Buying teams to deliver online product launches and refreshes and partner with our suppliers/vendors to ensure the timely and accurate fulfillment of product orders and ensure high level of customer satisfaction and business efficiency.
  • Delivering on key performance indicators, marketing budget and maintaining bottom line targets working in collaboration between IT, Marketing, Creative and other cross-functional teams to deliver on eCommerce and Digital sales and performance objectives. Integrate feedback from Customer Service and customer research into site functionality and product presentation requirements. Respond quickly to diagnose and manage any issues.
  • Sourcing and delivering e-commerce best practices in the form of new functionality, customer tools, and ecommerce roadmaps, considering the best practices of the Atlantic Canadian ecommerce landscape. Leveraging ongoing multivariate testing strategies to elevate the ecommerce customer experience during both the shopping and purchase journey and close the loop with best-in-class post-purchase engagement.


  • Undergraduate degree
  • Minimum of 7-10 years of related experience, including substantial experience in end-to-end ecommerce leadership for a leading ecommerce or multi-channel retailer.
  • In-depth understanding of e-Commerce business models and how to drive e-commerce sales through innovative, effective, and cost-efficient marketing/merchandising programs and strategies. The ability to manage regional strategy within a global brand context and delivering ROI in ecommerce tools, functionality, and experiences.
  • Strong communication skills and cross-functional collaboration skills to effectively partner with our internal teams to increase the e-Commerce business (i.e., Marketing, Supply Chain, IT, Customer Service, Finance, Legal, etc.) and foster engagement with our external business partners. Demonstrated ability to successfully lead cross-functional teams in a fast-paced team environment. Executive presence and strong presentation skills to interact with senior level management.
  • Experience in the selection and management of e-Commerce/vendor partnerships which include relationship building, strategic planning, operational oversight and contractual management to support Company goals and objectives.
  • Must be able to handle multiple projects with adherence to deadlines. Must be highly organized. Must be able to work independently as well as on group projects. Must be self-motivated and confident with some decision making. Ability to work successfully in a fast-paced, and a desire to innovate quickly as part of a nimble, entrepreneurial team within an established Atlantic Canadian brand.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)

To Apply for this Career Opportunity:

Please apply online.

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click .

Kent Building Supplies is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

  • Posting Date: Oct 25, 2023

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J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

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© J.D. Irving, Limited. All rights reserved. is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service.

Location: Saint John, NB

Job date: Fri, 27 Oct 2023 06:35:40 GMT