Job title: Clinical Manager

Company: Alberta Health Services

Job description: Your Opportunity:

Alberta Health Services (AHS) is seeking an experienced healthcare leader for the role of Clinical Manager, Poison and Drug Information Service (PADIS). Supporting a culture of excellence, integrity, efficiency, and quality patient care, you will work closely with PADIS Management, the Medical Director, Medical Toxicologists, and frontline team members as you lead a team of clinical professionals in the delivery of Poison Call Centre Services. This team provides support to residents and clinicians within Alberta, Saskatchewan and Northwest Territories and works closely with Health Canada. You will possess a proven track record showing ability to achieve agreed-upon outcomes and performance measures, promoting continuous quality improvement. Have experience leading, managing and mentoring a team of clinical professionals within a union environment. This leadership role reports directly to the Executive Director, Virtual Health & PADIS.

Mi'kmaw Indigenous Patient Navigator - Positions Available Throughout Nova Scotia


The Manager, Poison and Drug Information Service (PADIS) provides a key leadership role in the operation of the provincial poison control center and reports directly to the Executive Director, Virtual Health and PADIS. This position is responsible and accountable for providing the direction, leadership, and organization over the activities for the poison center administrative including human resource management, issues management, customer experience, and business process operations. Responsible for the implementation of PADIS operational and business plan, program, infrastructure, learning and development and performance standards for a team of health care professionals and support staff. Builds and maintains a workforce with the knowledge and skill to meet standards of practice. Responsible to provide a safe and ergonomic work environment as per OHS standards and policies. This position ensures that any information required by PADIS staff in the performance of their jobs is accurate, current and made accessible to them in a timely manner. Responsible for ensuring that competencies and organizational standards/practices are achieved and maintained within these specific program areas. The development and maintenance of an effective framework for the operations of the contact center service in order to facilitate the delivery of efficient, effective and safe patient outcomes. The Manager will also develop and maintain strong working relationships with key stakeholders in order to provide leadership to the provincial program. The Manager is responsible for the clinical operations of PADIS department which provides Poison Centre services for: Province of Alberta, Province of Saskatchewan, and NorthWest Territory as well as working with Health Canada as governance body.

  • Classification: Manager
  • Union: Exempt
  • Unit and Program: Poison And Drug Information Services
  • Primary Location: Foothills Medical Centre
  • Location Details: As Per Location
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 24-NOV-2023
  • Date Available: 18-DEC-2023
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $37.88
  • Maximum Salary: $64.97
  • Vehicle Requirement: Not Applicable

Required Qualifications:

A minimum of a Baccalaureate Degree with current registration and membership in good standing with a professional college as required. A Masters preferred.

Additional Required Qualifications:

A minimum of 5 years management experience, with healthcare experience. Working knowledge of the health care system. Progressive leadership experience in a related field. Effective communicator- strong organizational skills, influential skills, client focused orientation and commitment to quality services. Leadership skills, including demonstrated ability/comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence. Ability to mentor and develop potential in others; influence individuals/groups; act as change agent. Ability to manage human, financial and physical resources within operating environment. Proven ability to foster partnerships, achieve organizational goals within an organization and managing within a unionized sector. Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate. Excellent analytical and decision-making skills. Ability to foster a climate of cooperation and build solid relationships with others. Demonstrated experience in partnering and negotiation with multiple program areas, both internal and external to AHS. Strong knowledge of Provincial health system and its complexities. Experience supervising multiple disciplines in a contact center and unionized environment; HR, OHS&W, Collective Agreement experience. Negotiation and Conflict Resolution skills – ability to effectively work within a provincial framework.

Preferred Qualifications:

Knowledge and understanding of telephony systems and providing critical services during downtime. Understanding of unique requirements for electronic health record for telephone encounters. Ability to oversee marketing campaigns and public awareness around poison information and promotion of service. Business planning and development experience; project planning and implementation.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy

Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Location: Calgary, AB

Job date: Fri, 17 Nov 2023 06:53:18 GMT