Job title: Central Services Manager (temporary)

Company: Fairmont

Job description: Company DescriptionWhy work for Fairmont Vancouver Airport?Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains.What’s in it for you?

Sessional Instructor - Department of Applied Human Sciences - Faculty of Science
  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
  • The only luxury hospitality group to be awarded Great Place to Work® Canada
  • The opportunity to have fun at work alongside passionate hoteliers
  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs
  • Complimentary duty meal in our colleague dining room
  • Complimentary hotel stay for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
  • A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
  • Complimentary dry cleaning of business attire
  • Salary range of $68,000 – $70,000 based on experience
  • Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowance

Job DescriptionCentral Services Manager (temporary)Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Central Services Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.This a temporary, maternity leave coverage position, beginning August 1, 2024 and ending on or around August 31, 2025 with possibility for extension.What you will be doing:

  • Responsible for the smooth operation of the Central Services Department while maintaining close relationships with Housekeeping, Front Office, Sales and Food and Beverage to facilitate exceptional customer experiences.
  • Liaise with other departments to ensure the timely, accurate flow of information regarding operational trends is communicated effectively.
  • Analyze reports in Royal Service Manager and proactively flag negative trends to operations committee.
  • Coach and mentors colleagues. Creates an environment that allows employees to achieve job fulfillment.
  • Maximize rooms revenue through participation in RevMax meetings, when required
  • Reviews arrival reports and VIPS’s to ensure all special requirements are met.
  • Knowledgeable on all emergency procedures and general crisis situation management.
  • Developments, implements and maintains SOP’s related to Central Services.
  • Conducts and participates in monthly communication meetings.
  • Monitors and provides feedback on monthly labor expenses.
  • Participates in yearly budgeting process and strategic planning
  • Ensures effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budget parameters.
  • Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights.
  • Upholds the highest standard of internal and external customer service at all times.
  • Promotes a safe working environment by adhering to Health and Safety standards as defined by the Fairmont Vancouver Airport.
  • Other duties as assigned.

QualificationsYour experience and skills include:

  • Minimum 2 years’ previous supervisory/management experience in Front Office operations.
  • Knowledge of computerized Front Office systems required with emphasis in Property Manager.
  • Proficiency in Word and Excel.
  • Critical thinking skills with a penchant for analysis of statistical information Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.
  • Strong guest service orientation and training skills background required.
  • Excellent written and verbal communication skills required.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Location: Richmond, BC

Job date: Sat, 06 Jul 2024 22:09:50 GMT