Job title: Bookstore Manager – Ancillary Services

Company: University of Prince Edward Island

Job description: Ancillary Services at UPEI is dedicated to creating a work environment that emphasizes customer service and teamwork while fostering a robust Bookstore Operation.We are seeking a dynamic Campus Bookstore Manager to help us achieve our mission of delivering an exceptional experience for our students and campus community. The Bookstore continues to remain diligent and adaptable in order to achieve financial growth. To be adaptable, the operation must continue to focus on the future of how post-secondary education is going to be delivered, understanding the target market’s purchasing trends, and engage with the customers to support their success.Reporting to the Director of Ancillary Services, the Campus Bookstore Manager is responsible for the continued development, operation, and management of the UPEI Bookstore. This includes overseeing the daily operations, staff supervision, strategic planning, financial management, marketing, and the provision of academic content. The Manager will establish procedures, manage technology applications, and drive revenue growth through creative initiatives and new business development.RESPONSIBILITIES:

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  • Develop and Maintain Standard Operating Procedures (SOPs): Working with the administrative staff, the Bookstore Manager will oversee core bookstore functions, including staff training, inventory management, student accounts, sales reporting, supplier contracts, safety procedures, and communication protocols
  • Daily Operations Management: Supervise and manage the daily operations of the Campus Bookstore, ensuring efficient workflow and customer satisfaction
  • Human Resources Management: Oversee the hiring, onboarding, training, and performance management of 3 direct reports and 7-10 student staff.Ensure compliance with HR policies and maintain confidential records
  • Financial Resource Management: Manage an operating budget in excess of $2M. Oversee revenue targets, expenditure control, and resource allocation to meet departmental needs
  • Administer Bookstore Systems and Technology: Manage key departmental systems and software, including Bookware and Colleague. Generate reports, assist with contract negotiations, system upgrades, and coordinate with other university departments
  • Strategic Direction and Revenue Growth: Develop and implement creative revenue-generating initiatives and new business opportunities. Seek strategic partnerships to create new revenue streams and integrate department strategy into daily operations
  • Marketing and Communication: Oversee the Campus Bookstore website and online store. Ensure compliance with UPEI Marketing & Communications for proper messaging
  • Safety and Compliance: Develop and maintain safety protocols, including evacuation plans and incident reporting. Ensure a safe environment for students and staff
  • Other Duties: Perform additional tasks as assigned by the Director of Ancillary Services to advance departmental objectives


  • Educational Background: Post-secondary credential, preferably in Business, with substantial managerial experience
  • Leadership and Management: Minimum 5 years of experience in a managerial capacity, demonstrating strong leadership and supervisory skills
  • Visionary and Goal-Oriented: Proven ability to set and achieve unit goals and objectives with initiative and foresight
  • Professionalism and Interpersonal Skills: Exceptional interpersonal skills, with the ability to work effectively with individuals at all levels
  • Financial Management: Strong financial management skills, with attention to detail and a focus on customer service
  • Retail and Bookstore Operations: Experience in retail and/or bookstore operations, particularly in a university/college setting, is an asset

Equivalencies: Other equivalent combinations of education and experience will be consideredApplication Instructions:Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, . Applications will not be accepted via email.Only those applicants who are invited to an interview will be acknowledged.Note that this site is not compatible with some mobile browsers (e.g. iPad, iPhone). Upon successful submission of your application, you will receive an auto-reply to your email address advising your application has been received. If you do not receive an email, please check your spam folder and/or try submitting your application via a different web browser (Google Chrome, Firefox, etc).

Location: Charlottetown, PE

Job date: Sat, 06 Jul 2024 22:16:12 GMT