Contact Centre Agent – Summer Student

Job Description

Job title: Contact Centre Agent – Summer Student

Company: Energy Safety Canada

Job description: **Pending Funding Approval**Be a part of building a stronger, safer workforce!As the national safety association for the oil and gas industry we advocate for worker health and safety.Everything we do is guided by our behaviours: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.What is the opportunity:Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.What will you do:

• Provide Stakeholder Customer Care: Effectively answer all customer inquiries in a Contact Centre environment (phone, email/fax, and chat) and in-person. Strong communication skills; able to clearly explain unfamiliar concepts to our customers in a clear and concise manner. Provide knowledgeable guidance on Energy Safety Canada courses and course selection, as well as safety information and products. Address and resolve technical problems through a variety of methods, including troubleshooting, research, and provide education to stakeholders. Provides confirmation of certification/exam results as needed. Shipping and Receiving.
• Process Stakeholder Requests: Effectively process all customer requests. Maintains and updates customer data.
• Provide Internal Stakeholder Support: Liaise with various departments as required to effectively resolve customer exceptions, escalations and opportunities for improvement. Works on assigned inter-departmental initiatives to support department priorities, as required.
• Peer support and mentoring: Support peers with training, guidance and best practices as required.
• Certifies classes (as required): Inputs student completion information and adjusts marks or completions as necessary. Mandatory focus on accuracy. Prints certificates and other pertinent material for the classes. Updates student and class information on course completions. Filing and organizing class information as it is received and after processing.
• Other duties as required.

What you need to succeed:

• High school diploma or its equivalency is required
• 6+ months experience in a Contact Centre or switchboard experience
• 6+ months experience working in a customer service role
• Proficient in MS Office and has basic computer skills
• Has knowledge of commonly used concepts, practices and procedures within an office environment
• Strong interpersonal and communication (oral and written) skills required.
• Excellent Customer Service and relationship building skills, with an attention to patience and professionalism required
• Demonstrated ability to work well as part of a team
• Must be able to work in a multi-task environment that is deadline driven and has a high volume of work
• Data entry experience with focus on accuracy and troubleshooting an asset
• An ability to navigate multiple computer systems
• Computer literate, ability to proficiently and fluently use iMIS, D2L, Integrity Advocate or other similar software programs would be an asset

What’s in it for you:

• Salary: $20.00 per hour

Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply.Ready to make a difference? !Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Location: Nisku, AB

Job date: Wed, 29 Jan 2025 06:21:46 GMT